By ordering from Manar Al Taamir website, you acknowledge that you have reviewed, understood and agreed to our shipping and delivery policy, which means adhering to these policies in all their contents.

All our shipments are subject to all policies, terms and conditions of service provided by our shipping and delivery broker. Manar Al Taamir Store cannot be asked under any circumstances for any compensation or dues in the event that the order is confirmed, the beneficiary is notified, or the customer receives the order, except in the following case:

If the item you received is damaged or defective, you can submit a return request to customer service through the approved communication methods, so that they can take the necessary steps regarding receiving the item, examining it, and completing the return or exchange procedures. Return, exchange, and order cancellation policy.

#Warning: The store is not responsible for any request that the customer does not respond to within a week from the date of the request.

*The shipment is tracked and received by the customer directly with the shipping company.

-What is the shipping cost within Saudi Arabia?

Shipping cost within Riyadh is 28 riyals.

Shipping cost to all areas outside Riyadh is 28 riyals.

Shipping costs outside the Kingdom of Saudi Arabia and the Gulf countries (calculated by international shipping companies)

-What is the approved shipping company?

The approved shipping company for areas within the Kingdom of Saudi Arabia is “Aramex” and outside the Kingdom of Saudi Arabia “Aramex”.

-How many days do I have to wait for my order to arrive?

You won't have to wait long, we'll process your order as soon as you complete your purchase.

Your purchases will be delivered to you within 2-7 business days within the Kingdom of Saudi Arabia.

Outside the Kingdom of Saudi Arabia, it takes 5 to 15 working days, depending on the shipping companies and their workload.

- How can I track my order and where it has reached?

The shipment number will be sent to your mobile number registered in your account with us, and you can go to Aramex to track my shipment. You can also contact them for any inquiries related to shipping and delivery through the contact numbers.

Contact us if you encounter any problem.

-Can I change my address after ordering?

Yes, only before order is shipped.

- How will my order be handled if it was shipped but I did not receive it because (I entered the wrong address, I was not available, I entered the wrong contact number, or the delivery representative did not respond) and it was returned to you?

If your order is returned due to an error on your part, the shipping cost will be deducted from the customer.

Shipping outside Riyadh:

• The item is ordered directly from the online store and payment is made before shipping through the various payment methods activated in the store.
• The expected time for order shipping is from the time the order is shipped until it reaches the customer from 2-10 business days.
• Shipping is available to all cities within the Kingdom of Saudi Arabia.
• After the shipping process, the customer will be notified of the shipping information immediately.
• Orders are shipped within one to eight business days, depending on the shipping companies and their workload.
• The customer will be contacted by the shipping company to coordinate the appropriate time to deliver the order.
• When the order is sent to the shipping company, the product is outside the Ice Cube store's jurisdiction and the shipping company is responsible for the safety of the order.

Delivery within Riyadh:

• After your order is completed, a representative from the shipping company will contact you to coordinate the delivery of your order.
• If the order status is "Delivering", the order cannot be modified or the customer will pay the delivery cost again.